Support

For any technical or functional support you need regarding the Scaura Application, please consult our online knowledge base. Below, there is also a section with Video Tutorials on selected topics. In cases where this does not provide you with the information you are looking for, please feel free to reach to us in any of the ways as described at the bottom of this page.

Video tutorials

For admins

Accessing the CMS

Overview of the CMS

Creating a basic channel

Replacing files on the mediabank

Descriptions and tags

User management

Hotspots, presentations and hyperlinks

Contacts and trade shows

Analytics

Further help

For users

1. How to install the Scaura Presenter App

2. Log in / What to do when Password is forgotten

3. How to sync your content for offline usage

4. Switching between Content Channels

5. Navigating the App

6. Searching for Files

7. How to make a Custom Presentation

8. How to use your Personal Folder

9. Sharing Files

10. Share Analytics

11. How to use Event Mode

12. Changing your password

13. Managing your personal settings

14. Managing your contacts

15. How to get support

Support channels

  • Online chat

During office hours we will answer your support request within 2 hours. For support requests outside office hours, please allow more time to respond.

  • support@scaura.com

During office hours we will answer your support request within 2 hours. For support requests outside office hours, please allow more time to respond.

  • +31 20 625 9441

Our telephone support is reachable on working days from 09.30 – 18.00 CET.

Installation of Scaura

  • iOS
iPhone and iPad, minimum iOS 10.
  • Android
Most Android devices, minimum Android 5.
  • Windows
Windows 7 and above, 64-bit only.
  • Apple
Apple Mac Book and Mac Book Pro.
  • Online

Google Chrome, Safari, Edge, Internet Explorer (minimum IE 11)