Support

For any technical or functional support you need regarding the Scaura Application, please consult our online knowledge base. Below, there is also a section with Video Tutorials on selected topics. In cases where this does not provide you with the information you are looking for, please feel free to reach to us in any of the ways as described at the bottom of this page.

Video tutorials

For admins

Accessing the CMS

Overview of the CMS

Creating a basic channel

Replacing files on the mediabank

Descriptions and tags

User management

Hotspots, presentations and hyperlinks

Contacts and trade shows

Analytics

Further help

For users

How to Create a Selection

Share Your Files Easily and on the Spot

The search

Creating presentations

Event mode

Personal Folders for Registered users

Support channels

  • Online chat

During office hours we will answer your support request within 2 hours. For support requests outside office hours, please allow more time to respond.

  • support@scaura.com

During office hours we will answer your support request within 2 hours. For support requests outside office hours, please allow more time to respond.

  • +31 20 625 9441

Our telephone support is reachable on working days from 09.30 – 18.00 CET.

Installation of Scaura

  • iOS
iPhone and iPad, minimum iOS 10.
  • Android
Most Android devices, minimum Android 5.
  • Windows
Windows 7 and above, 64-bit only.
  • Apple
Apple Mac Book and Mac Book Pro.
  • Online

Google Chrome, Safari, Edge, Internet Explorer (minimum IE 11)